Returns & Shipping

Heather Levi Interiors do not offer exchanges or refunds on any products in store or online if you change your mind however in the unlikely event that you find a manufacturers fault with your item, you must contact us within 7 days of receiving your delivery. We can offer you a replacement if available. If that item is no longer available to exchange, Heather Levi Interiors will provide you with a refund for the cost of the product (excluding postage and delivery charges which are not refundable) to the original credit card used to purchase item.

To return items please contact Customer Service on (08) 9388 2788 or via email heather@heatherlevi.com.au Monday to Friday 9.00am – 5.00pm Australian WST for a return authorisation number. Please note that all faulty product needs to be returned to Heather Levi Interiors at your own cost within  a total of 14 days from date of delivery in order for us to process your exchange or refund.

Please allow one to three weeks – from the day your package is returned to us, for your refund or exchange to be processed. We will then contact you once this is complete.

Important Information: 

*All returned items must be repackaged and sealed, accompanied by a copy of the original receipt/s and return authorisation number.

*Postage and delivery charges will not be refunded.

*Heather Levi Interiors is not responsible for any damage after stock has left our showroom, during or after delivery. All claims for delivery shortages or damages must be reported to Customer Service (08) 9388 2788 on the day of the delivery.